Support
The quickest answers are below. For anything else, write to us.
Frequently asked questions
Topics
Website and app
What can I do on the website?
Browse events (list, map, details, prices, seats left) and, with your account, get tickets: buy them, join guest lists or RSVP. Following organizers happens in the app.
Do I need an account for the website?
Not to browse events. To get tickets, yes: it’s the same account as the app.
Is the app free?
Yes, downloading and using it is free. You only pay for tickets to paid events.
Is there an Android app?
It’s coming soon to Google Play. In the meantime, the website shows every event and its prices.
What language is the app in?
It follows your phone’s language: Italian, English, Spanish, French or German. With your phone in any other language, it’s in English.
Account
How do I create an account?
In the app or on the website, with Apple, Google or your email. It’s free.
Do I need a password?
No. With email you get a one-time code; with Apple or Google it’s a single tap.
How old do I need to be?
At least 16, or the minimum age in your country.
Where are my saved events and the organizers I follow?
In your Profile in the app: events under Saved, organizers under Following.
Events and tickets
How do I find events near me?
The app shows them on the map or as a list, with filters by date and category.
Do I have to turn on location?
No. If you prefer, pick a place yourself and see the events around it.
How do I buy a ticket?
Open the event, in the app or on the website, choose the ticket type and pay by card.
Where is my ticket?
Under Tickets in the app, or in your profile on the website: show the QR code at the door.
How do I join a guest list?
Open the event, tap “Join the list” and leave your details before the deadline: your QR ticket arrives right away.
What do “Sold out” and “List closed” mean?
Sold out: that ticket has run out. List closed: the sign-up deadline has passed.
I changed phones: do I lose my tickets?
No, they’re tied to your account: sign in to the app on your new phone and they’re all there.
Payments and refunds
How do I pay?
By card, securely. IventNow never sees or stores your card details.
Can I pay cash?
If the event allows it: request a presale ticket from a promoter or the organizer, who will contact you. Once you’ve paid, it shows up in your tickets.
Who gets the ticket money?
The organizer, directly. IventNow takes no commission.
What if the event is cancelled?
If you paid by card, the refund is automatic (5–10 business days). If you paid cash, the organizer refunds you.
Can I get a refund if I don’t go?
It’s up to the organizer: contact them from the event page or their profile.
Can I cancel my attendance?
Yes, from the event with “Not going”. If you had a ticket, it’s deleted and can’t be recovered.
For organizers
How do I become an organizer?
In the app, under Settings → Become an organizer: we review your request and let you know with a notification. The switch is permanent.
Are there fees on tickets?
IventNow charges no commission: only the usual card processing fees apply.
How do I get paid?
Connect your payout account in the app: card payments land there, then in your bank account.
Can I work with my staff?
Yes: add Manager, Door and PR roles, each with its own permissions. At the door they check tickets with the app’s scanner.
Can I notify my followers?
Yes: send push alerts to your followers from the app, right away or scheduled.
Privacy and safety
How do I report an event or block an organizer?
In the app, from the “Report or block” menu on the event or profile. We review every report.
What data do you use?
Only what’s needed to run IventNow: it’s all on the Privacy page. No profiling cookies on the website.
How do I delete my account?
In the app under Profile → Settings → Account, or on the website under Profile → Settings. Otherwise, request it from the dedicated page. It’s permanent.
Go to Delete account